Privacy Policy
PRIVACY STATEMENT
1.1. Safeguarding the privacy and security of our clients’ personal and financial information, along with that of our website visitors, is a top priority for us. This Privacy Statement outlines how we collect and protect your data. By opening an account or using our website, you consent to our collection and use of personal information as described in this statement.
1.2. Under the Data Protection Acts of 1988 and 2003, White Rock 24 (“we,” “us,” “our”) is designated as the data controller.
COLLECTION OF PERSONAL INFORMATION
2.1. We gather the necessary information to open an account, conduct business effectively, and protect both your assets and privacy. This data collection helps us understand and meet your needs and preferences.
2.2. The information we collect directly includes essential contact details such as your name, mailing address, telephone number, and email address, along with data to verify your identity. When you open an account, we also gather demographic details like your birth date, education, occupation, and transactional information. Additionally, we evaluate your trading experience, estimated annual income, and net worth to better understand your financial position.
USAGE OF PERSONAL INFORMATION
We use personal information solely to deliver quality service and ensure security. For instance, we may use your information to verify your identity and contact details. This information also helps us establish and set up your trading account, assign an account number and secure password, maintain account activity, and provide account-related information. Additionally, it enables us to improve our services, personalize your browsing experience, and inform you about relevant products, services, or promotions.
OUR AFFILIATES AND PARTNERS
We may share your information with affiliates when necessary to deliver the product or service you’ve requested or to offer you access to products and services provided by our affiliates. We may also establish partnerships and alliances, including joint marketing agreements, with other companies that provide high-quality products and services of potential value to our clients. To ensure these offerings are relevant and beneficial to you, we may share specific information with our partners, affiliates, and alliances. This allows them to tailor their offerings to better meet your needs. The use of your personal information is strictly limited to the purposes outlined in our relationship with these partners or affiliates.
NON-AFFILIATED THIRD PARTIES
5.1. We do not sell, license, lease, or otherwise disclose your personal information to any third party, except as outlined below.
5.2. We may disclose your personal information to third parties if required by law, including regulatory, law enforcement, or other government authorities, or when necessary to protect our rights or property.
5.3. To enhance our services, we may work with other businesses to perform specific internal functions, such as account processing, order fulfillment, client service, satisfaction surveys, or data collection activities related to our operations. Information we collect from you may also be transferred to and stored outside the European Economic Area (EEA), including in the United States, and may be processed by staff outside the EEA who work for us or our suppliers. We may also share client information from our database to assist in analyzing client needs and communicating product and service offerings. The use of shared information is strictly limited to fulfilling the requested task and for no other purpose. All third parties with whom we share personal information are required to protect it to the same standards that we uphold.
SECURITY
6.1. All information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology. If we have provided you with, or you have chosen, a password to access certain parts of our website, it is your responsibility to keep this password confidential. We request that you do not share your password with anyone.
6.2. Although we strive to protect your personal data, the transmission of information over the internet cannot be completely secure. Any transmission of your data to our website is done at your own risk. Once received, we apply strict procedures and security features to prevent unauthorized access.
RESTRICTION OF RESPONSIBILITY
If you choose to purchase a product or service from another company, any personal information you share with them will no longer be governed by our Privacy Statement. We are not responsible for the privacy policies or content of external sites we link to, and we have no control over how your information is used or protected by those sites. When you link to a co-branded website or any external site, you may be required to provide registration or other information. Please be aware that this information will be shared with a third party, and we encourage you to review the privacy policy of that third party.
MARKETING
8.1. We may use your data to provide you with information about our products and services that may interest you, and we or our agents may contact you via mail or telephone regarding these.
8.2. If you are an existing customer, we will only reach out to you through electronic means (such as email, voicemail, or SMS) with information about goods and services similar to those you have previously purchased.
8.3. If you prefer not to have your data used in this manner, please indicate your preferences by selecting the appropriate boxes when we collect your marketing preferences. You can change your preferences at any time by contacting a Client Services representative. An opt-out request made by one account holder in a joint account will apply to all account holders. You must make a separate opt-out request for each individual account you hold with us.
USE OF "COOKIES"
9.1. We use cookies to help secure your trading activities and enhance the performance of our website. Cookies are small text files sent from our web server to your computer. The cookies we use do not contain any personal information, nor do they include account or password details. They simply enable the site to recognize requests from users who have already logged in.
9.2. We may share website usage data regarding visitors with reputable advertising companies to target our online banner advertisements on our site and others. For this purpose, pixel tags (also known as clear gifs or web beacons) may be employed to track the pages you visit. The information collected by advertising companies through these pixel tags is not personally identifiable.
YOUR RIGHTS
You have the right to request a copy of the information we hold about you. We may charge a fee for this request, which will not exceed €5.00. Additionally, you have the right to access your data, correct any inaccuracies in the information we maintain about you, object to the use of your data, and block specific uses of your data by submitting a written request to White Rock 24.
CHANGES TO THIS PRIVACY STATEMENT
We may periodically update this Privacy Statement. If changes are made, the revised statement will be posted on our website, along with a notice informing you of the updates. You agree that posting the revised Privacy Statement electronically on the website serves as actual notice to you. Any disputes regarding our Privacy Statement will be governed by this notice and our Customer Agreement. We encourage you to check back regularly and review this policy to stay informed about the information we collect, how we use it, and to whom we disclose it. If you have any questions not addressed in this statement, please reach out to a Client Services representative.